Eddyfi instruments are rugged and reliable because we take extraordinary measures to ensure that they will provide many years of dependable service.
Reddy service plans (RSPs) are associated to specific instruments (serial number) and they offer you the peace of mind of knowing that your investment is well protected, functional, and up-to-date.
An annual calibration performed by Eddyfi guarantees its quality and is crucial to instrument precision.
Electronics and Firmware Updates
We are constantly working to improve the efficiency and dependability of Reddy. Every RSP includes all proprietary electronics updates. We also make sure that your firmware is up-to-date.
Preventive Maintenance Inspection
This inspection covers 25 essential points of Reddy’s functionality, which prevents unforeseen failures and unnecessary down time. Includes internal mechanical and electronics tests, necessary cleaning, and part replacement according to the terms of the extended warranty (below).
Comprehensive Extended Warranty
Full plans—Only available upon instrument purchase. The extended warranty completely covers your Reddy for the duration of the plan. The warranty protects you from all failures arising from the normal use of the instrument. It also fully covers parts and labor in case of repairs.
Magnifi® GO Updates and Upgrades
RSPs entitle you to all Magnifi GO updates and upgrades for the period of your plan. Enjoy the benefits of all the latest software features and improvements.
Magnifi R Desktop Software
Magnifi R is a powerful desktop software enabling in-depth analysis of Reddy data directly on your computer. It is free for Reddy units covered by a service plan.
Priority Repair Services and Tech Support
A Reddy protected by an RSP is always fast tracked. The typical turnaround from its delivery at our offices is 48–72 business hours.